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Terms and Conditions

🚀 TERMS & CONDITIONS 🚀
📜 Effective Date: 05/03/2025
This document is an electronic record in terms of the Information Technology Act, 2000, and applicable rules. It is generated by a computer system and does not require any physical or digital signatures.
This document is published under Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publication of rules, regulations, privacy policy, and terms of use for accessing or using the KalDunga platform.
đŸ’ŧ Platform Owner:
The website www.KalDunga.com (including its mobile site & app) is owned and operated by KalDunga Digital Private Limited, registered at:
🏠 Address: Buddha Nagari, Ward 21, Gorakhpur Road, NH-28, Kushinagar, Uttar Pradesh - 274403, India.
By using the KalDunga platform, you agree to abide by these terms & conditions. If you do not agree, please do not use the platform. ❌

🔹 1. ACCOUNT & REGISTRATION OBLIGATIONS 📝
✔ Users must provide accurate, complete, and up-to-date details during registration.
✔ Your mobile number & email ID serve as your primary account identifiers. 📧📱
✔ You are responsible for keeping your login credentials secure. 🔑
✔ If incorrect or misleading information is found, KalDunga reserves the right to suspend or terminate your account. đŸšĢ
✔ If you allow others to access your account, you will be solely responsible for all activities under your account. 👤

🎁 2. MEMBERSHIP & BENEFITS 💎
KalDunga offers a ₹2000 membership with exclusive benefits:
✅ Free home delivery 🚚
✅ 5% discount on all purchases 🛒
✅ 5% cashback on every order value 💰
🔄 Membership benefits are non-transferable and subject to change at the discretion of KalDunga.

🚚 3. ORDER, DELIVERY & RETURN POLICY đŸ“Ļ
📍 Same-Day Delivery:
🔹 In cities where KalDunga has its own stores, orders are usually delivered on the same day or next day.
🔹 If the order is delivered by KalDunga’s own delivery personnel, customers can return it immediately if unsatisfied.
📍 Delivery Across India:
🔹 Selected products are available for nationwide shipping via courier.
🔹 Customers can check delivery availability based on their location.
🔹 No returns are accepted for courier-shipped products unless the item is damaged.
🔄 Return & Refund Policy:
✔ Customers must request a return or refund within 2 days (D+2 Days) of receiving a courier-delivered order if it is damaged. 📅
✔ For returns handled by KalDunga delivery personnel, the refund process starts within 24 hours.
✔ Refunds will be credited to the customer’s bank account within 5 to 7 working days. đŸĻ

đŸ’ŗ 4. PAYMENT METHODS 💰
Customers can make payments via multiple modes:
đŸ’ŗ EMI & Buy Now Pay Later đŸĻ
💸 Bank Transfer & Online Payments (UPI, Debit/Credit Card, Net Banking)
đŸ“Ļ Cash on Delivery (COD) đŸ›ī¸
🔹 Payments are processed securely via trusted gateways like Cashfree & PayUmoney. 🔐

âš–ī¸ 5. MODIFICATIONS TO TERMS & CONDITIONS 🔄
✔ KalDunga reserves the right to modify, update, or remove parts of these terms & conditions at any time without prior notice. 🚨
✔ Continued use of the KalDunga platform after changes means you accept the updated policies. ✅

âš ī¸ 6. LIABILITY DISCLAIMER ❗
✔ KalDunga is not responsible for any loss or damage due to incorrect information provided by users. ❌
✔ The company is not liable for service interruptions due to unforeseen circumstances like technical issues or natural disasters. đŸŒŠī¸

📞 For queries or support, contact us:
📧 Email: info@kaldunga.com
📍 Website: www.KalDunga.com
📲 Customer Care: +91 9662101102
✨ Enjoy a seamless shopping experience with KalDunga! 🚀🛒
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